Privacy Policy
Vulture Labs, Inc. ("VultureLabs," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our products, services, and website.
Information We Collect
Information You Provide
- Account information (name, email, company details)
- Payment and billing information
- Communications with our support team
- Feedback and survey responses
Automatically Collected Information
- Device and browser information
- IP address and location data
- Usage patterns and analytics
- Performance and diagnostic data
Important: Our edge devices and cameras process video data locally. Raw video footage never leaves your premises unless you explicitly configure cloud features.
How We Use Information
We use your information to:
- Provide and maintain our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our products
- Detect and prevent fraud or security issues
- Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:
- With your consent or at your direction
- With service providers who assist our operations
- For legal compliance or to protect rights and safety
- In connection with a business transaction (merger, acquisition)
Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit and at rest
- Security Audits: Regular security audits and assessments
- Access Controls: Strict access controls and authentication
- Training: Employee training on data protection
- Incident Response: Comprehensive incident response procedures
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal data:
- Access: Request and receive a copy of your data
- Correction: Correct or update inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to or restrict processing
- Portability: Request data portability
- Withdrawal: Withdraw consent at any time
To exercise these rights, contact us at privacy@vulturelabs.io
International Data Transfers
We may transfer your data to countries outside your jurisdiction. When we do, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with strict security requirements
- Compliance with local data protection laws
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination
We do not sell personal information.
European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process data based on consent, contract, legitimate interests, or legal obligations
- Data Protection Officer: Contact our DPO at dpo@vulturelabs.io
- Supervisory Authority: You may lodge a complaint with your local data protection authority
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.
Third-Party Services
We use third-party services that may collect information:
- Analytics: Google Analytics for usage statistics
- Payment Processing: Stripe for secure payment processing
- Customer Support: Intercom for customer communication
- Infrastructure: AWS and CloudFlare for hosting and security
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending an email notification for significant changes
Contact Us
If you have questions about this privacy policy or our practices, please contact us:
Vulture Labs, Inc.
Privacy Team
Email: privacy@vulturelabs.io
Phone: +1 510 210 3942
Legal Compliance
We comply with applicable data protection laws including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other regional and industry-specific regulations